Refund policy

Return Policy

We offer a 30-day return policy. You have 90 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • Clean

  • In its original packaging

  • Undamaged and in resellable condition

To begin a return, please contact us at Cenovastoresupp@gmail.com. If your return is approved, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Note: Return shipping costs are the responsibility of the customer. Items sent back without prior approval will not be accepted.

You can always reach us with any return questions at Cenovastoresupp@gmail.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can make it right.

Exchanges

The fastest way to get the item you want is to return your current item. Once the return is accepted, you can place a new order for the replacement.

Refunds

After we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at